Return and Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return your item to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

Returns

You have the right to return any product purchased from Pearona within 30 days of the shipping date. The product must be unused, in its original packaging, and in the same condition as when you received it.

Initiating a Return:

  • To initiate a return, please contact our customer service team at support@pearona.com.

  • Provide your order number, a detailed reason for the return, and any supporting images if applicable.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is the result of an error on our part or the product is found to be defective or the wrong item/variant. Please note that shipping delays that are beyond our control are not considered valid reasons for initiating a return.

Return Authorization:

Once your return request is approved, you will receive a link to process your Return Authorization (RA) number and instructions on how to proceed with the return.

In certain instances, we may be unable to provide a prepaid return shipping label. However, you will be provided with a label containing return instructions.

If your package arrives damaged, defective, or contains the wrong variant, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a tracked shipping service when returning the item.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is the result of an error on our part or the product is found to be defective or the wrong item/variant. Please note that shipping delays that are beyond our control are not considered valid reasons for initiating a return.

Return Orders with Issues: Damage/Wrong Variant

Products that are incorrect, defective, or damaged during transit are eligible for returns. The item must be in its original, unused condition and packaging. Upon reviewing your request, we will issue a Return Authorization (RA) number along with instructions on the return process. Please make sure to send the return within 30 days of receiving the RA number.

Upon receiving the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund, according to your preference.

Exchange Request

Exchanges are only available within the specified return period, typically within 30 days from the date of shipping. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.

Return Exceptions / Non-Returnable Items

All returns must meet the following conditions:

  • Unused: Merchandise must remain in its original condition. We are unable to process returns for items that have been used.

  • Damage-Free Requirement: Products should show no signs of damage unless they were received in a damaged condition.

  • Special Exception: In specific instances, we may choose to send a replacement item without requiring the original item to be returned. If you are not satisfied with the replacement item, both the original and replacement items must be returned to be eligible for a refund. Please note that this is a one-time exception, and any subsequent replacements will only be issued once the items have been returned.

Restocking Fee:

All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.

Conditions for Waiver:

Restocking fees may be waived under certain circumstances, such as:

  • The item received is defective or damaged upon arrival.

  • The wrong item was sent, and a replacement is unavailable.

Requests for a waiver will be evaluated on a case-by-case basis.

Changes to the Return Policy

Pearona reserves the right to modify or update this return policy at any time. Any changes will take effect immediately upon being posted on our website.

If you have any questions or concerns about our Return Policy, please contact our customer service team at support@pearona.com.